We'll show where your company loses time and opportunities

We do not start by looking for a solution that makes things better. We start with how work actually runs and how that differs from how it was meant to run.

We do not start by looking for a tool to automate tasks. We do not run an audit to find out who breaks the rules. We do not hand out ready-made advice: we give hypotheses and a way to test them.

Tajar studies cause and effect, finds out the real state of the processes, and builds a comprehensive document with maps, paths and hypotheses. It shows what can be fixed or improved and how to track the improvements.

To understand the state of the processes, we use an analytical approach based on principles for finding your bearings in uncertainty and change. We run an anonymous staff survey and go through the processes together with department representatives. We treat a finding as confirmed when two independent sources say the same thing.

To build hypotheses and map the current state, we use the best tools for this: service design and international experience across different fields. Why service design? Because it is literally an approach developed to design how a service interacts with its user. From a coffee shop and a coffee buyer to a business owner and their company. Your business may be perfectly organised; we will simply show where it can become more comfortable for you, your staff and your customers.